Help Center

Frequently Asked Questions

• How do I get started with AsiliGuide?

  Sign up for a free 30-day trial at asiliguide.com/signup. No credit card required. Once registered, you can set up your agency information, and configure compliance requirements. You can invite your first staff member within minutes.
• What documents does AsiliGuide manage?

  AsiliGuide handles all standard healthcare onboarding documents including I-9, W-4, direct deposit forms, HIPAA agreements, background check authorizations, licenses (RN, LPN, CNA), certifications (CPR, First Aid), immunization records (MMR, Tdap, Hepatitis B, flu), TB tests, physical exams, auto insurance, and any custom agency-specific forms you need.
• How much does AsiliGuide cost?

  AsiliGuide is $199 per month for early bird organizations with unlimited staff and unlimited documents. This includes all features, compliance tracking, expiration alerts, e-signatures, and email support. We offer a 30-day free trial with no credit card required and waive the $2,000 setup fee.
• Is there a per-user fee?

  No! Unlike other platforms that charge $15-50 per employee, AsiliGuide has no per-user fees. Whether you have 10 staff or 1,000 staff, you pay the same flat monthly rate of $199 for early bird organizations.
• Can staff complete onboarding on their phones?

  Yes! AsiliGuide is mobile-first and works perfectly on smartphones, tablets, and computers. Staff can complete their entire onboarding in 20-30 minutes from any device, even with limited data. No app download required.
• Is my data secure and HIPAA compliant?

  Absolutely. AsiliGuide uses bank-level AES-256 encryption for data at rest and TLS 1.3 for data in transit. We align with HIPAA and SOC 2 standards and undergo regular third-party security reviews. All organization and staff data is securely isolated and logically separated.
• How does compliance tracking work?

  AsiliGuide automatically tracks all document expiration dates and sends alerts 90, 60, and 30 days before expiration. You get real-time compliance dashboards showing which staff need renewals, and automated reminders ensure nothing falls through the cracks.
• What happens when a license or certification expires?

  AsiliGuide sends automatic reminders to both the staff member and administrators at 90, 60, and 30 days before expiration. The compliance dashboard flags expired documents in red, and you can require staff to upload renewals before they can continue working.
• Can I customize the required documents for different roles?

  Yes! AsiliGuide automatically adjusts requirements based on role (RN, LPN, CNA, PCA, HHA, DSP, etc.) and state. You can also add custom requirements for specific positions or upload your own agency-specific forms.
• Does AsiliGuide include e-signatures?

  Yes! Built-in e-signatures are included at no extra cost. Staff can sign offer letters, policies, handbooks, and any other documents right from their phone or computer. All signatures are legally compliant and timestamped.
• Can I send offer letters through AsiliGuide?

  Yes! You can create and send offer letters directly through AsiliGuide. Staff receive them, review and sign electronically, and the signed documents are automatically stored in their profile.
• How do I track background checks?

  AsiliGuide tracks background check status, completion date, expiration date, and allows you to upload results. You can mark checks as cleared, pending, or failed, and set automatic expiration reminders (typically 3-5 years depending on state requirements).
• Does AsiliGuide run background checks?

  AsiliGuide tracks background check status and results, but we do not run the checks ourselves. You can continue using your preferred background check provider and simply upload the results to AsiliGuide for tracking and compliance.
• Can I migrate my existing staff data?

  Unfortunately, we don’t migrate existing staff data. However, you can easily add your current team to AsiliGuide by sending invites or entering their information manually. Our platform is designed for smooth onboarding and supports standard export formats from most systems.
• How long does setup take?

  Most organizations are up and running within 24 hours. The initial setup (adding agency info, requirements, and first staff member) takes about 30 minutes. You can start onboarding staff immediately after setup.
• What kind of support do you offer?

  Support is available directly through your organization’s AsiliGuide account. You can schedule assistance or request help at any time, and our team typically responds within 24 hours. We also provide email support at support@asiliguides.com.
• Can I cancel anytime?

  Yes! AsiliGuide has no long-term contracts. You can cancel your subscription anytime from your account settings. You will retain access until the end of your current billing period.
• Do you offer refunds?

  We offer a 30-day free trial so you can test AsiliGuide risk-free. If you are not satisfied within the first 30 days of your paid subscription, contact us for a full refund.
• What reporting and analytics are available?

  AsiliGuide provides real-time compliance dashboards, onboarding progress tracking, document expiration reports, staff status summaries, and exportable CSV reports for payroll and audits.
• Can I export my data?

  Yes! You can export all staff data, documents, and compliance reports as CSV files anytime. You own your data and can download it with one click.
• Does AsiliGuide integrate with payroll systems?

  AsiliGuide collects all necessary payroll documents (W-4, I-9, direct deposit) and you can export staff data as CSV to import into your payroll system. Direct API integrations with popular payroll providers are coming soon.
• What states does AsiliGuide support?

  AsiliGuide supports all 50 U.S. states and their state-specific compliance requirements. While the system provides default compliance settings, you can easily adjust document requirements based on your agency’s location and staff work locations.
• Can I manage multiple locations or branches?

  Yes! You can manage unlimited locations under a single agency account. All locations are included in your flat monthly rate with no additional fees.
• How do 30/60/90-day reviews work?

  AsiliGuide automatically sends reminders for 30, 60, and 90-day performance reviews. You can track completion status, upload review forms, and maintain a complete performance history for each staff member.
• What languages does AsiliGuide support?

  AsiliGuide currently supports English, along with document templates available in other languages. Additional language support is coming soon.